We are seeking a Salesforce Data Cloud (D360) Tech Lead to join our project team and support the solutioning, implementation and optimization of customer data solutions. This role will be instrumental in translating the architectural foundation established by the architects into a scalable, production-ready solution. The Tech Lead will provide technical leadership across the implementation lifecycle, ensuring best practices, quality standards and successful delivery. The ideal candidate combines deep D360 expertise with proven experience leading technical implementations and taking Data Cloud solutions from design through production deployment.

Kindly note that this role supports remote work, but only from within Ukraine.

Responsibilities

• Design and implement D360 solutions to enable unified customer profiles (Customer 360) from ingestion through to activation
• Configure and manage Data Streams, Data Models, Identity Resolution Rules, and Calculated Insights
• Design and troubleshoot data ingestion, harmonization, and transformation pipelines across native and external data sources (e.g., SAP via SFTP/API), and evaluate batch versus streaming approaches to optimize data freshness, credit consumption, and downstream reliability
• Implement Zero Copy Data Federation with platforms such as Databricks and Snowflake
• Contribute to POCs and client deliveries, ensuring best practices and data quality standards
• Design and support the activation of Data Cloud data into downstream systems (Marketing Cloud Engagement, core Salesforce CRM/Service Cloud, and other activation targets), including Direct vs. Related Attribute activation and real-time activation patterns
• Troubleshoot data, identity and performance-related issues
• Provide technical leadership, guidance and oversight to the team, including review, problem-solving, development standards and implementation best practices
• Collaborate closely with client, architects, team and stakeholders to ensure successful delivery
• Monitor and optimize Data Cloud credit consumption (ingestion, transformations, identity resolution, calculated insights, segmentation, and activation) using Digital Wallet and platform rate cards, and advise clients on cost-efficient architecture choices
• Support data privacy and consent requirements, including consent capture and enforcement across segmentation and activation, as well as Right to Be Forgotten and other data subject rights processes
  
  

Requirements

• 1+ year of experience delivering at least one complex Salesforce D360 implementation into a production environment, with multiple successful implementations strongly preferred
• Understanding of Customer 360, Data Models, Data Streams, Identity Resolution, and Calculated Insights
• Knowledge of Data Models, Data Streams, and Data Lake Objects, including native vs. external connector ingestion patterns and Zero Copy Data Federation for querying external platforms such as Databricks and Snowflake without ingesting or duplicating data
• Understanding of Segmentation and Activation, including Direct vs. Related Attributes and batch vs. streaming vs. real-time activation behavior and cost trade-offs
• Experience with Salesforce Marketing Cloud activation
• Hands-on experience with Salesforce D360 through client project delivery and/or internal or external POCs
• Understanding of data concepts, including data modeling, harmonization, data quality, and identity management
• Experience working in Agile delivery environments, ideally SAFe
• Clear communication skills and the ability to work with cross-functional teams and closely with the client
• English proficiency at B2 level or higher
  
  

Nice to have

• Salesforce Data D360 certification
• Experience setting up a greenfield D360 environment
• Background in Salesforce Marketing Cloud (SFMC) and the Salesforce Core Platform
• Familiarity with AI in Salesforce solutions
• Experience in a complex architectural landscape (MuleSoft, SAP, Kafka)
  
  

We offer

• With us you can:
• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• We focus on your professional growth:
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• What we offer:
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.