Description

Harmonic is the worldwide leader in virtualized broadband solutions. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling cable operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com.

Requirements

– B.Sc. in Industrial Engineering, Information Systems, Computer Science, Engineering, or equivalent.

– 5+ years of experience as an Atlassian expert (full-time support of Jira, Confluence and Bitbucket DC/Cloud) in large organizations.

– Understanding of system administration principles (Monitoring, Network, Storage, Scripting).

– Strong and confident experience with ScriptRunner for Jira, including extensive use of Listeners, Scripted Fields, Behaviors, and Fragments at an advanced level (working with all kinds of Jira Software, Issues, Issue Links, Directory, APIs, etc.).

– Extensive knowledge of project management/administration, permissions, workflows complex customizations, UI elements.

– Advantage: Extensive knowledge of eazyBI Reports and Charts for Jira, with the ability to develop new MDX queries, provide a wide range of new formulas to develop KPI, SLA, Agile, productivity, and prediction reports, and manage several eazyBI accounts with different permission ranges.

– Ability to work independently and solve problems with speed and efficiency, taking responsibility for the results.

– Ability to balance user requests and business needs against established best practices.

– Ability to collaborate with technical and non-technical teams to optimize workflows.

– Strong communication skills (verbal and written), time management skills, fast learner, and self-motivated.

– Advanced verbal and written English skills – Mandatory.

Job responsibilities

– Maintain and administer various Atlassian tools used by the organization (Jira DC and Cloud, JSM Cloud, Confluence Cloud, Bitbucket DC, and OpsGenie).

– Maintain the AWS infrastructure for our DC Atlassian products.

– Provide support and advanced troubleshooting for the entire user base.

– Partner with cross-functional teams to design and implement solutions that empower their day-to-day work while adhering to industry best practices.

– Manage user permissions according to the needs of spaces and teams.

– Serve as a trusted escalation point for our services team and customers.

– Design, document, and implement advanced scripts (Groovy/Java, ScriptRunner, Automation for Jira, etc.) and perform meaningful code reviews for your peers.

– Develop new ScriptRunner scripts or update/optimize/fix existing ones.

What we offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.